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Our Terms & Conditions Explained

Your account on 568win comes with clear rules we've written to keep your play safe and fair.

Account verification requiredDeposits and withdrawals coveredSecurity and fair play rules
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568win Our Terms & Conditions Explained
GET IN TOUCH

How to Reach Us About Your Terms

If you have questions about these Terms & Conditions or need to report a breach, our support team is ready to help.

Live Chat Open the chat window inside your account dashboard for instant help with terms questions…
Email Support Send formal requests, account disputes or policy objections to our support mailbox.
In-App Help Navigate to Settings > Terms & Help inside the 568win app to access the…
HOW WE PROTECT YOU

Data Security and Account Safeguards

We take your data and account security seriously. Every login is encrypted, deposits and withdrawals are verified step-by-step, and your payment information is stored securely on PCI-compliant servers.

Encrypted Connections

All traffic between your device and 568win is encrypted with industry-standard TLS protocols.

Withdrawal Verification

Every withdrawal request is verified against your account and payment method on file.

Data Retention

We keep your account records, transaction logs and personal details for the duration of your account plus two years after…

Request Changes

You can request corrections to your account name, email or payment details by submitting a formal request via email support.

Account Closure

You can close your account at any time through Settings. Remaining balance is returned to your original payment method within…

Dispute Resolution

If you dispute a charge, transaction or terms issue, email support with details.

Terms & Conditions FAQ

We've gathered the questions our players ask most about account rules, deposits, withdrawals, data and what happens if things go wrong. Read on — or head to support if your question isn't here.

Yes. Your account must be registered under your legal name, and you'll need to verify it with a government ID during account setup. This protects you and us from fraud and keeps withdrawals smooth. When you request a payout to DANA, OVO, GoPay or QRIS, the name on your account must match the name on your payment method.

Your deposit stays in your account indefinitely. There's no expiry date on your balance, and you can use it whenever you want to play or cash out. If you decide to close your account, any remaining balance is returned to your original payment method within five business days.

No. Creating multiple accounts violates our Terms & Conditions and may result in all accounts being suspended and funds forfeited. We detect duplicate accounts using device fingerprinting, payment methods and identity verification. Stick to one account per person.

Withdrawals to DANA, OVO, GoPay and QRIS typically clear within one to three hours on weekdays. Bank transfer withdrawals may take up to five business days depending on your bank. We process all withdrawal requests within 24 hours; the timing after that depends on your payment provider.

We keep your account records, transaction history and personal details for two years after closure as required by financial and anti-fraud regulations. After that, we delete or anonymize most personal data. You can request a copy of your data before deletion by emailing support.

Yes. Log into your account, go to Settings > Account Details and update your email or add a new payment method. For security, we'll send a verification link to your registered email and may ask for ID confirmation. Changes take effect within 24 hours.

Contact support immediately via live chat or email. We'll freeze your account, review all recent activity and help you secure it. If unauthorized deposits or withdrawals occurred, we investigate and aim to resolve within ten business days, with refunds processed if fraud is confirmed.

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