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How we handle your privacy at 568win

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect information to verify your identity, process your withdrawals and keep your…

Transparent data handlingIndonesia-region securityYour withdrawal verificationAccount access controls
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568win How we handle your privacy at 568win
REACH OUR TEAM

Contact us about your privacy

Live chat Open your account menu and tap Support to message us Monday to Sunday, 08:00–23:00…
Email Send privacy requests to [email protected] with your registered email and account number.
Account settings Log in and go to Profile > Privacy & Security to view your registered…
HOW WE PROTECT YOU

Data security and your account rights

Encryption on deposits and withdrawals

All DANA, OVO, GoPay and QRIS transactions flow through encrypted channels.

Cookie and session management

We use session cookies to keep you logged in and functional cookies to remember your game lobby view and language…

Data retention windows

We keep your account record and withdrawal history for seven years to comply with payment processor audits and local financial…

Your access rights

Email [email protected] to request a copy of your personal data or ask us to update it.

Dispute and correction

If you believe your payment history or balance is wrong, open a support ticket from your Profile menu.

Account closure and data wipe

Request closure in Profile > Account Settings. We disable login access immediately and delete personal data within 60 days, keeping…

Your privacy questions answered

We match your registered name and phone number to your OVO or GoPay account on file. When you initiate a withdrawal, we re-verify this data against our payment processor records. If there's a mismatch, we hold the payout and ask you to confirm your details via live chat or email before releasing it.

Yes. Go to Profile > Privacy & Security > Login Log to view every login with its date, time, device type and approximate location. If you spot an unfamiliar login, you can end all other sessions from that page and change your password immediately.

No. We do not sell your personal data. We share your name, email and account status only with our payment processor to process deposits and withdrawals where local law permits. Game studios receive only your session token, not your identity details.

We disable login within minutes and delete your personal data—phone, email, payment details—within 60 days. Transaction records and account history are kept anonymised for seven years to satisfy payment processor compliance, but are not linked to your identity.

Email [email protected] with your account number and registered email. We compile your account history, withdrawal records and profile data into a file and send it to you within five business days. Requests during weekends are processed on the next business day.

Your legal name is required by our payment processor and local Indonesia financial rules to verify your identity and prevent money-laundering. It is matched against your DANA, OVO, GoPay or QRIS account holder name before we process your first withdrawal.

Yes. Go to Profile > Personal Details and update your email or phone directly. If you are in Denpasar, Yogyakarta or elsewhere in Indonesia, your changes take effect immediately. Withdrawal verification will use your new details on your next payout request.

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